WEBVTT
00:00:05.280 --> 00:00:06.400
What's up, everybody?
00:00:06.400 --> 00:00:08.720
Welcome to the AI Profit Leaders Podcast.
00:00:08.720 --> 00:00:13.759
My name is Chris Wiser, your host here with the superstar, Randy Bryan, founder and CEO of tekRESCUE.
00:00:15.679 --> 00:00:16.079
Cool.
00:00:16.079 --> 00:00:20.719
Randy's one of my clients, so it's kind of awesome to have you on the podcast.
00:00:20.719 --> 00:00:24.640
Actually, also, we were supposed to record two days ago and he was late.
00:00:24.640 --> 00:00:26.239
No, it wasn't me.
00:00:26.239 --> 00:00:29.039
No, it actually wasn't Randy.
00:00:29.039 --> 00:00:29.679
He was not late.
00:00:29.679 --> 00:00:31.839
He got he got pushed back because other people canceled.
00:00:31.839 --> 00:00:35.759
Anyway, so here in Austin, Texas, live at South by Southwest.
00:00:35.759 --> 00:00:37.439
Love having you here.
00:00:37.439 --> 00:00:39.840
Tell me, tell everybody about yourself.
00:00:39.840 --> 00:00:40.880
So he's nervous.
00:00:40.880 --> 00:00:41.840
By the way, he's really nervous.
00:00:41.840 --> 00:00:43.600
I can just tell you he's nervous.
00:00:43.600 --> 00:00:45.520
I do podcasts all the time, but you know.
00:00:45.759 --> 00:00:47.039
He's outside in the sun.
00:00:47.039 --> 00:00:48.079
It's I love it, man.
00:00:48.079 --> 00:01:00.000
I mean, so I'm a I'm a dad, I'm a husband, I've got four kids, have one grandkid, pretty much been doing something around tech like my whole life.
00:01:00.159 --> 00:01:00.640
For a long time.
00:01:00.640 --> 00:01:01.039
Yeah, yeah.
00:01:01.039 --> 00:01:07.599
We've been friends for five years, five years plus now, doing cybersecurity IT tech side.
00:01:07.599 --> 00:01:12.719
But last year, I'd say what, six, six to nine months, you've been kind of venturing into the AI space.
00:01:12.719 --> 00:01:12.959
Yep.
00:01:12.959 --> 00:01:15.599
And we're here at AI Profit Machine House.
00:01:15.599 --> 00:01:18.400
And what does AI mean to you?
00:01:18.400 --> 00:01:23.200
Like you're a small business owner, you're about what, 40 minutes south of Austin in San Marcus, Texas.
00:01:23.200 --> 00:01:33.200
What does AI mean to you as a small business owner, not only as an owner, but then let's get into what does it look like for actually delivering that service to clients and talking to people?
00:01:33.519 --> 00:01:40.239
Yeah, so I mean, everybody knows this already, but it's basically allows people to do more.
00:01:40.239 --> 00:01:46.879
And it is a a tool in the hands of the right people, can be phenomenal.
00:01:46.879 --> 00:01:52.079
Yeah, and I I always tell a story about we were remodeling a house back in the day.
00:01:52.079 --> 00:01:53.439
My wife and I were.
00:01:53.439 --> 00:02:00.799
Next door neighbor was a contractor, and he had this amazing saw, and he he heard one day I was gonna put up crown molding.
00:02:00.799 --> 00:02:03.280
He's like, dude, you need to borrow my digital saw.
00:02:03.280 --> 00:02:05.200
It's like the best saw on the planet.
00:02:05.200 --> 00:02:06.879
And I'm like, okay, and I borrowed it.
00:02:06.879 --> 00:02:08.560
One day he borrowed it, he went off to work.
00:02:08.560 --> 00:02:11.840
Anyway, I cut my first piece of crown molding and got it up there.
00:02:11.840 --> 00:02:13.840
There was like an inch gap.
00:02:13.840 --> 00:02:20.159
And the moral of that story is the greatest tool in his hands, there wouldn't have been any gap.
00:02:20.159 --> 00:02:21.680
Best tool in the world in his hands.
00:02:21.680 --> 00:02:22.159
Exactly.
00:02:22.159 --> 00:02:22.479
Yeah.
00:02:22.479 --> 00:02:24.240
And but in my hands, it was trash.
00:02:24.240 --> 00:02:26.240
I could have just used a handsaw and done better.
00:02:26.240 --> 00:02:29.199
And the moral of the story is AI is like that.
00:02:29.199 --> 00:02:39.199
If you're an expert at something, you can use AI basically to like to like leapfrog yourself with your knowledge that you already have.
00:02:39.199 --> 00:02:39.680
Yeah.
00:02:39.919 --> 00:02:45.039
You know, one of the things that I see out there, and you mentioned a point there that's kind of pretty pretty relevant.
00:02:45.039 --> 00:02:58.080
There's a lot of people that are talking about AI, and and the big like public consensus around it is this is gonna displace all these workers, this is gonna crush the world, it's gonna end our economy, like all this doom and gloom shit, right?
00:02:58.080 --> 00:03:04.639
Versus what you're saying specifically is AI is here to superpower people that are already good.
00:03:04.639 --> 00:03:05.919
Did I read that right?
00:03:06.159 --> 00:03:06.800
Yes, you did.
00:03:06.800 --> 00:03:13.280
And then also you have to remember the the CEOs of all these companies need billions and billions to be flooding in.
00:03:13.280 --> 00:03:13.439
Yeah.
00:03:13.439 --> 00:03:19.599
And so if they say it's gonna take everybody's job, the investors are thinking, oh man, it's a good place to spend my billions.
00:03:19.599 --> 00:03:20.080
Yeah, yeah.
00:03:20.080 --> 00:03:26.319
And and so you're there is gonna be a lot of transition, you know, over the next three to five years.
00:03:26.319 --> 00:03:28.960
It's gonna be crazy like we've never seen before.
00:03:28.960 --> 00:03:31.759
But yeah, it's a it's a powerful tool in the right hands.
00:03:31.919 --> 00:03:37.919
Yeah, and I think, you know, what one of the things that's key with that, and I want everybody to kind of realize what Randy is saying there, we are going to see change.
00:03:37.919 --> 00:03:38.479
Yep.
00:03:38.479 --> 00:03:59.599
But one of the reasons we have AI Profit Machine here and AI Profit Machine House and AI ProfitCon that we're doing, all these things are here to help the consumer, not only you as an entrepreneur, as a small business owner, as a dad, all these things, but also to help you as a as a human to kind of get away from that negativity, that mindset around that.
00:03:59.599 --> 00:04:04.479
And it's helping you be profitable, to be successful, to have a livelihood, right?
00:04:04.479 --> 00:04:05.280
Would you agree with all that?
00:04:05.280 --> 00:04:05.840
Oh, yeah, yeah.
00:04:05.840 --> 00:04:06.240
Oh, yeah.
00:04:06.240 --> 00:04:13.840
Because I I don't like I think this is the greatest opportunity small business owners have had ever.
00:04:13.840 --> 00:04:25.040
And you know, I you and I are both old enough to go back to the dot com boom and Y2K and all that, all that stuff to kind of watch that stuff happen.
00:04:25.040 --> 00:04:26.800
It's never been like this.
00:04:26.800 --> 00:04:27.439
No, right?
00:04:27.439 --> 00:04:27.759
Never.
00:04:27.759 --> 00:04:29.120
Do you have that same feeling that I have?
00:04:29.120 --> 00:04:30.800
Like it's never, it's never been like this.
00:04:30.800 --> 00:04:35.439
In fact, I off I feel a lot that I I'm why I I need to sleep.
00:04:35.439 --> 00:04:36.399
Shit, I gotta sleep.
00:04:36.399 --> 00:04:36.879
Damn it.
00:04:36.879 --> 00:04:37.680
I don't want to sleep.
00:04:37.680 --> 00:04:41.439
I want to keep working on stuff because it just like superpowers me so much, right?
00:04:41.439 --> 00:04:42.079
Right.
00:04:42.079 --> 00:04:45.199
How are you using that to empower your staff?
00:04:45.920 --> 00:04:59.600
So, first off, I sat down with my my team about a year ago and said, hey guys, I don't know what this is gonna look like, but we're going to become an AI first company.
00:04:59.600 --> 00:05:00.480
We're we're not gonna.
00:05:00.800 --> 00:05:01.600
So it started here.
00:05:01.759 --> 00:05:02.000
Yeah.
00:05:02.000 --> 00:05:04.959
And we're not we're not gonna re replace your jobs.
00:05:04.959 --> 00:05:10.879
We're we want you to use AI so you can do a better job, so you can get more more done.
00:05:10.879 --> 00:05:13.439
And that's that's really where it it started.
00:05:13.600 --> 00:05:21.600
So what was their, you know, so you're you're saying as a leader, and this is a really good, actually, I I absolutely applaud that because that's such a positive mindset and such a good thought process.
00:05:21.600 --> 00:05:25.279
Because you're a year, you're a year, I mean, we're March of 26th right now.
00:05:25.279 --> 00:05:25.839
Yep.
00:05:25.839 --> 00:05:28.560
Go back a year, that's a big change.
00:05:28.560 --> 00:05:30.160
So you're empowering yourself.
00:05:30.160 --> 00:05:31.279
What was their reaction to that?
00:05:31.279 --> 00:05:36.560
Were they like, AI is dumb, I don't know anything about AI, F this, like what was their mindset?
00:05:36.800 --> 00:05:43.759
Yeah, I think the level, like level one techs, I think they were a little bit afraid of it.
00:05:43.759 --> 00:05:56.560
But I I just sat down in a few hours and made a level one tech custom GPT, helps them fill out the tickets, yeah, ask questions, and you know, they just went right in, went right into it.
00:05:56.560 --> 00:05:58.160
And it's gotten better over the last year or so.
00:05:58.319 --> 00:06:09.439
So, well, I mean, it if anything, it's like being early like that, and just so you know, just for you that are watching this, even if you haven't started right now, it doesn't mean like you missed the boat.
00:06:09.439 --> 00:06:10.800
We're still early.
00:06:10.800 --> 00:06:11.680
Get into it.
00:06:11.680 --> 00:06:14.160
Like the best time was when Randy started, honestly.
00:06:14.160 --> 00:06:16.240
The second best time is tomorrow or today.
00:06:16.240 --> 00:06:18.399
Like, get on get on it and work on it.
00:06:18.399 --> 00:06:28.160
But the fact that you had a strategy that was head first on it probably made them happy and relieved and excited versus oh shit, he's gonna replace me with robots.
00:06:28.319 --> 00:06:28.560
Right.
00:06:28.560 --> 00:06:29.519
Would you agree with that?
00:06:29.519 --> 00:06:30.399
I would agree, yeah.
00:06:30.399 --> 00:06:31.040
Yeah, okay.
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Because we've not used it to replace anybody, but we've used it to be able to do more.
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Well, I think you can, you know, one of the things that I see with it, and and you've kind of watched, you know, we've known each other for a while, seen my my business owner side as a why for a while.
00:06:43.519 --> 00:06:45.120
You've kind of watched these things happen.
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I'm using it to superpower my staff.
00:06:47.439 --> 00:06:53.680
Like we have our VAs doing crazy stuff now, we have our assistants doing amazing stuff now.
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So I think all of it is we're using it to strap like rockets on the back of our what was, I don't want to say low, low performance is the wrong term, but our our entry-level people, it's enabling them to do so much with with less now, like right.
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So I think it's been a really that's a really powerful mindset.
00:07:13.439 --> 00:07:22.639
So early on, I also made sales, basically sales helper helper from my wife is basically she does that for tech rescue.
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You're not using the wiser method, yeah, custom trainer?
00:07:25.759 --> 00:07:26.319
No, no, no.
00:07:26.319 --> 00:07:30.720
We we are we take I take everything I learned from you.
00:07:30.720 --> 00:07:38.560
And like right now, we're we just met on yesterday with a 200-member nonprofit about AI.
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And we we just go into the dashboard and get all the stuff and the tools you have to help and put that in a custom GPT.
00:07:46.639 --> 00:07:51.759
So it's opening up opportunities for you that are because I will I want to ask you this straight out.
00:07:51.759 --> 00:07:57.920
Would you be in a place as an IT company where you could go into that 200 person company, do their IT?
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Sure.
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But you could, but would they be looking at you versus how they're looking at you for AI?
00:08:03.680 --> 00:08:04.399
I don't think so.
00:08:04.560 --> 00:08:05.360
Exactly, exactly.
00:08:05.360 --> 00:08:07.519
So the opportunity is bigger and awesome.
00:08:07.600 --> 00:08:14.079
Yeah, and that came out of one of my speaking engagements, and I met the the CEO afterwards.
00:00:05.280 --> 00:00:06.400
What's up, everybody?
00:00:06.400 --> 00:00:08.720
Welcome to the AI Profit Leaders Podcast.
00:00:08.720 --> 00:00:13.759
My name is Chris Wiser, your host here with the superstar, Randy Bryan, founder and CEO of tekRESCUE.
00:00:15.679 --> 00:00:16.079
Cool.
00:00:16.079 --> 00:00:20.719
Randy's one of my clients, so it's kind of awesome to have you on the podcast.
00:00:20.719 --> 00:00:24.640
Actually, also, we were supposed to record two days ago and he was late.
00:00:24.640 --> 00:00:26.239
No, it wasn't me.
00:00:26.239 --> 00:00:29.039
No, it actually wasn't Randy.
00:00:29.039 --> 00:00:29.679
He was not late.
00:00:29.679 --> 00:00:31.839
He got he got pushed back because other people canceled.
00:00:31.839 --> 00:00:35.759
Anyway, so here in Austin, Texas, live at South by Southwest.
00:00:35.759 --> 00:00:37.439
Love having you here.
00:00:37.439 --> 00:00:39.840
Tell me, tell everybody about yourself.
00:00:39.840 --> 00:00:40.880
So he's nervous.
00:00:40.880 --> 00:00:41.840
By the way, he's really nervous.
00:00:41.840 --> 00:00:43.600
I can just tell you he's nervous.
00:00:43.600 --> 00:00:45.520
I do podcasts all the time, but you know.
00:00:45.759 --> 00:00:47.039
He's outside in the sun.
00:00:47.039 --> 00:00:48.079
It's I love it, man.
00:00:48.079 --> 00:01:00.000
I mean, so I'm a I'm a dad, I'm a husband, I've got four kids, have one grandkid, pretty much been doing something around tech like my whole life.
00:01:00.159 --> 00:01:00.640
For a long time.
00:01:00.640 --> 00:01:01.039
Yeah, yeah.
00:01:01.039 --> 00:01:07.599
We've been friends for five years, five years plus now, doing cybersecurity IT tech side.
00:01:07.599 --> 00:01:12.719
But last year, I'd say what, six, six to nine months, you've been kind of venturing into the AI space.
00:01:12.719 --> 00:01:12.959
Yep.
00:01:12.959 --> 00:01:15.599
And we're here at AI Profit Machine House.
00:01:15.599 --> 00:01:18.400
And what does AI mean to you?
00:01:18.400 --> 00:01:23.200
Like you're a small business owner, you're about what, 40 minutes south of Austin in San Marcus, Texas.
00:01:23.200 --> 00:01:33.200
What does AI mean to you as a small business owner, not only as an owner, but then let's get into what does it look like for actually delivering that service to clients and talking to people?
00:01:33.519 --> 00:01:40.239
Yeah, so I mean, everybody knows this already, but it's basically allows people to do more.
00:01:40.239 --> 00:01:46.879
And it is a a tool in the hands of the right people, can be phenomenal.
00:01:46.879 --> 00:01:52.079
Yeah, and I I always tell a story about we were remodeling a house back in the day.
00:01:52.079 --> 00:01:53.439
My wife and I were.
00:01:53.439 --> 00:02:00.799
Next door neighbor was a contractor, and he had this amazing saw, and he he heard one day I was gonna put up crown molding.
00:02:00.799 --> 00:02:03.280
He's like, dude, you need to borrow my digital saw.
00:02:03.280 --> 00:02:05.200
It's like the best saw on the planet.
00:02:05.200 --> 00:02:06.879
And I'm like, okay, and I borrowed it.
00:02:06.879 --> 00:02:08.560
One day he borrowed it, he went off to work.
00:02:08.560 --> 00:02:11.840
Anyway, I cut my first piece of crown molding and got it up there.
00:02:11.840 --> 00:02:13.840
There was like an inch gap.
00:02:13.840 --> 00:02:20.159
And the moral of that story is the greatest tool in his hands, there wouldn't have been any gap.
00:02:20.159 --> 00:02:21.680
Best tool in the world in his hands.
00:02:21.680 --> 00:02:22.159
Exactly.
00:02:22.159 --> 00:02:22.479
Yeah.
00:02:22.479 --> 00:02:24.240
And but in my hands, it was trash.
00:02:24.240 --> 00:02:26.240
I could have just used a handsaw and done better.
00:02:26.240 --> 00:02:29.199
And the moral of the story is AI is like that.
00:02:29.199 --> 00:02:39.199
If you're an expert at something, you can use AI basically to like to like leapfrog yourself with your knowledge that you already have.
00:02:39.199 --> 00:02:39.680
Yeah.
00:02:39.919 --> 00:02:45.039
You know, one of the things that I see out there, and you mentioned a point there that's kind of pretty pretty relevant.
00:02:45.039 --> 00:02:58.080
There's a lot of people that are talking about AI, and and the big like public consensus around it is this is gonna displace all these workers, this is gonna crush the world, it's gonna end our economy, like all this doom and gloom shit, right?
00:02:58.080 --> 00:03:04.639
Versus what you're saying specifically is AI is here to superpower people that are already good.
00:03:04.639 --> 00:03:05.919
Did I read that right?
00:03:06.159 --> 00:03:06.800
Yes, you did.
00:03:06.800 --> 00:03:13.280
And then also you have to remember the the CEOs of all these companies need billions and billions to be flooding in.
00:03:13.280 --> 00:03:13.439
Yeah.
00:03:13.439 --> 00:03:19.599
And so if they say it's gonna take everybody's job, the investors are thinking, oh man, it's a good place to spend my billions.
00:03:19.599 --> 00:03:20.080
Yeah, yeah.
00:03:20.080 --> 00:03:26.319
And and so you're there is gonna be a lot of transition, you know, over the next three to five years.
00:03:26.319 --> 00:03:28.960
It's gonna be crazy like we've never seen before.
00:03:28.960 --> 00:03:31.759
But yeah, it's a it's a powerful tool in the right hands.
00:03:31.919 --> 00:03:37.919
Yeah, and I think, you know, what one of the things that's key with that, and I want everybody to kind of realize what Randy is saying there, we are going to see change.
00:03:37.919 --> 00:03:38.479
Yep.
00:03:38.479 --> 00:03:59.599
But one of the reasons we have AI Profit Machine here and AI Profit Machine House and AI ProfitCon that we're doing, all these things are here to help the consumer, not only you as an entrepreneur, as a small business owner, as a dad, all these things, but also to help you as a as a human to kind of get away from that negativity, that mindset around that.
00:03:59.599 --> 00:04:04.479
And it's helping you be profitable, to be successful, to have a livelihood, right?
00:04:04.479 --> 00:04:05.280
Would you agree with all that?
00:04:05.280 --> 00:04:05.840
Oh, yeah, yeah.
00:04:05.840 --> 00:04:06.240
Oh, yeah.
00:04:06.240 --> 00:04:13.840
Because I I don't like I think this is the greatest opportunity small business owners have had ever.
00:04:13.840 --> 00:04:25.040
And you know, I you and I are both old enough to go back to the dot com boom and Y2K and all that, all that stuff to kind of watch that stuff happen.
00:04:25.040 --> 00:04:26.800
It's never been like this.
00:04:26.800 --> 00:04:27.439
No, right?
00:04:27.439 --> 00:04:27.759
Never.
00:04:27.759 --> 00:04:29.120
Do you have that same feeling that I have?
00:04:29.120 --> 00:04:30.800
Like it's never, it's never been like this.
00:04:30.800 --> 00:04:35.439
In fact, I off I feel a lot that I I'm why I I need to sleep.
00:04:35.439 --> 00:04:36.399
Shit, I gotta sleep.
00:04:36.399 --> 00:04:36.879
Damn it.
00:04:36.879 --> 00:04:37.680
I don't want to sleep.
00:04:37.680 --> 00:04:41.439
I want to keep working on stuff because it just like superpowers me so much, right?
00:04:41.439 --> 00:04:42.079
Right.
00:04:42.079 --> 00:04:45.199
How are you using that to empower your staff?
00:04:45.920 --> 00:04:59.600
So, first off, I sat down with my my team about a year ago and said, hey guys, I don't know what this is gonna look like, but we're going to become an AI first company.
00:04:59.600 --> 00:05:00.480
We're we're not gonna.
00:05:00.800 --> 00:05:01.600
So it started here.
00:05:01.759 --> 00:05:02.000
Yeah.
00:05:02.000 --> 00:05:04.959
And we're not we're not gonna re replace your jobs.
00:05:04.959 --> 00:05:10.879
We're we want you to use AI so you can do a better job, so you can get more more done.
00:05:10.879 --> 00:05:13.439
And that's that's really where it it started.
00:05:13.600 --> 00:05:21.600
So what was their, you know, so you're you're saying as a leader, and this is a really good, actually, I I absolutely applaud that because that's such a positive mindset and such a good thought process.
00:05:21.600 --> 00:05:25.279
Because you're a year, you're a year, I mean, we're March of 26th right now.
00:05:25.279 --> 00:05:25.839
Yep.
00:05:25.839 --> 00:05:28.560
Go back a year, that's a big change.
00:05:28.560 --> 00:05:30.160
So you're empowering yourself.
00:05:30.160 --> 00:05:31.279
What was their reaction to that?
00:05:31.279 --> 00:05:36.560
Were they like, AI is dumb, I don't know anything about AI, F this, like what was their mindset?
00:05:36.800 --> 00:05:43.759
Yeah, I think the level, like level one techs, I think they were a little bit afraid of it.
00:05:43.759 --> 00:05:56.560
But I I just sat down in a few hours and made a level one tech custom GPT, helps them fill out the tickets, yeah, ask questions, and you know, they just went right in, went right into it.
00:05:56.560 --> 00:05:58.160
And it's gotten better over the last year or so.
00:05:58.319 --> 00:06:09.439
So, well, I mean, it if anything, it's like being early like that, and just so you know, just for you that are watching this, even if you haven't started right now, it doesn't mean like you missed the boat.
00:06:09.439 --> 00:06:10.800
We're still early.
00:06:10.800 --> 00:06:11.680
Get into it.
00:06:11.680 --> 00:06:14.160
Like the best time was when Randy started, honestly.
00:06:14.160 --> 00:06:16.240
The second best time is tomorrow or today.
00:06:16.240 --> 00:06:18.399
Like, get on get on it and work on it.
00:06:18.399 --> 00:06:28.160
But the fact that you had a strategy that was head first on it probably made them happy and relieved and excited versus oh shit, he's gonna replace me with robots.
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Right.
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Would you agree with that?
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I would agree, yeah.
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Yeah, okay.
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Because we've not used it to replace anybody, but we've used it to be able to do more.
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Well, I think you can, you know, one of the things that I see with it, and and you've kind of watched, you know, we've known each other for a while, seen my my business owner side as a why for a while.
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You've kind of watched these things happen.
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I'm using it to superpower my staff.
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Like we have our VAs doing crazy stuff now, we have our assistants doing amazing stuff now.
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So I think all of it is we're using it to strap like rockets on the back of our what was, I don't want to say low, low performance is the wrong term, but our our entry-level people, it's enabling them to do so much with with less now, like right.
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So I think it's been a really that's a really powerful mindset.
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So early on, I also made sales, basically sales helper helper from my wife is basically she does that for tech rescue.
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You're not using the wiser method, yeah, custom trainer?
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No, no, no.
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We we are we take I take everything I learned from you.
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And like right now, we're we just met on yesterday with a 200-member nonprofit about AI.
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And we we just go into the dashboard and get all the stuff and the tools you have to help and put that in a custom GPT.
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So it's opening up opportunities for you that are because I will I want to ask you this straight out.
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Would you be in a place as an IT company where you could go into that 200 person company, do their IT?
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Sure.
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But you could, but would they be looking at you versus how they're looking at you for AI?
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I don't think so.
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Exactly, exactly.
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So the opportunity is bigger and awesome.
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Yeah, and that came out of one of my speaking engagements, and I met the the CEO afterwards.